Unparalleled Support
Unlimited Options
Our support team is dedicated to your continued success. That’s why we work diligently to ensure that you get all of the answers you need, when you need them. Call 1-800-682-2215 or submit a ticket and let our team give you the answers you need.
Emergency Assistance
Help When You Need It
You and your team work nights and weekends; so do we. Call 1-800-682-2215 ext 7115 and let our in-house product support experts give you the answers you need.
Monday-Friday :8 AM – 9 PM | Saturday : 8 AM – 5 PM
Sunday: 12 PM – 5 PM
Support Tools
Online Support Sources
No other software company in the industry provides the level of support that you get at AutoStar. Our online knowledge base offers product manuals and quick tips for each of our products, while our FAQ and growing selection of webinars address common issues. If all else fails, call 1-800-682-2215 ext 7115 or submit a ticket.
Submit a Ticket
Don't Wait On Hold
Submit a ticket using our online form, and a member of our support team will call you in a matter of hours, ready to give you the assistance you need. This allows you to continue working while our in-house product support specialists review your issue.
Unparalleled Support
Emergency Assistance
Support Tools
Submit A Ticket
Knowledge Base
Our online knowledge base gives you quick access to product manuals and quick tips when you need them.
Webinars
View our growing selection of webinars and see how to accomplish your objectives with no problems.
Downloads
Support and software downloads are available, ensuring that you have access to the resources you need.
Published on 28 January 2012
Have you ever needed your password reset or your account unlocked? It’s one of the most common requests we receive in support. Autostar has developed a new online tool that allows you to perform both of these tasks yourself. Whether you have one user or 100, this tool gives you full control 24/7 over your logins.
We recommend that you identify and assign one person in your organization as the master user for maintaining your logins. This user will need to contact support at 1-800-682-2215 ext 7115 and have their login ID and email address ready. Once you’re set up, you will receive a website address to log into. The master user will be able to see all users that they will be managing in a list. When the master user resets someone’s password, it will be sent to the master user’s email address. They can then forward this to the person requesting the change and the user will be prompted to change the password at first login.
Facebook
Twitter
LinkedIn
YouTube
